ClearlyRated’s Best of Accounting is the nation’s only service excellence award for the accounting industry that leverages third party validated survey responses from accounting firm clients. The award program provides statistically valid and objective service quality benchmarks for the accounting industry, revealing which accounting firms deliver the highest quality of service to their accounting clients.
In a 2019 client survey, Alloy Silverstein received satisfaction scores of 9 or 10 out of 10 from 89.7% of their clients, significantly higher than the accounting industry’s average of 45% in 2019. This figure is up from 86.4% in Alloy Silverstein’s 2018 client survey. As a result, the firm received a Net Promoter® Score of 88.3%, more than 3.7 times the industry’s average of 24% in 2019. (Net Promoter® Score is an index that measures clients’ willingness to refer business as a proxy for satisfaction and service quality).
 |
“Our team’s ongoing commitment to provide an exceptional client experience has been ingrained in Alloy Silverstein’s DNA for more than 60 years. We are delighted to receive the Best of Accounting honor back-to-back and we thank ClearlyRated and our loyal clients for this special recognition.” |
